Right of Withdrawal

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us (Ï-NAYA Security, 8 rue des Colonels Renard, 75017 Paris, France, email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, although this is not required.

To comply with the cancellation period, it is sufficient to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.

Consequences of the Revocation

If you cancel this contract, we will refund all payments we have received from you, including shipping costs (with the exception of any additional costs resulting from your choice of a shipping method other than the least expensive standard shipping option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method you used for the original transaction to process this refund; under no circumstances will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

To: Ï-NAYA Security, 8 rue des Colonels Renard, 75017 Paris, France – Email: [email protected]

I/We (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*):
_____________________________________________
Ordered on (*) / received on (*): __________________
Name of the consumer(s): __________________
Address of the consumer(s): __________________
Signature (only if submitting a paper notice): __________________
Date: __________________
(*) Delete as appropriate.

Additional 60-Day Satisfaction Guarantee

In addition to the statutory right of withdrawal (14 days), we offer a voluntary 60-day satisfaction guarantee. If you are not satisfied, return the product within 60 days of receipt and we will refund the purchase price. This voluntary guarantee does not affect your statutory rights.